Support
Need help? Email us at hello@luteg.com. We usually reply within a few business days. Please include your iPhone model and iOS version.
Frequently asked questions
How does search work?
Type what you remember, like “beach last summer” or “birthday cake”, and Galivo shows matching photos and videos. It looks at what’s in your photos, on your iPhone, and matches it to your words. It doesn’t read text inside photos, so search for what a photo shows rather than what it says. Dates and places in your search (like “last summer” or “in Bodrum”) become filters you can edit or remove.
Which languages can I search in?
Galivo is designed and tested for English and Turkish searches. Other languages may work, but we can’t promise good results yet.
Why does Galivo need a one-time download?
Smart search needs a file of about 510 MB, too large to include in the App Store download. Galivo downloads it once, on first launch. You choose Wi-Fi or cellular. If the download is interrupted, it continues where it left off, and you can start cleaning up while it downloads.
Does Galivo work in airplane mode?
Yes. After the one-time download, everything works offline: search, cleanup, voice search and deleting.
Do my photos leave my iPhone?
No. Your photos, searches and voice are processed on your iPhone and are never uploaded. See the Privacy Policy.
I deleted something by mistake. Can I get it back?
Yes. Items you delete with Galivo go to Recently Deleted in the Photos app and stay there for 30 days. In Photos, open Recently Deleted (under Utilities), select the items and tap Recover.
Why does Galivo ask for full photo access? What about limited access?
To find similar shots and duplicates and to search your whole library, Galivo needs to see all your photos. With limited access, it works only with the photos you selected. You can change this anytime in Settings → Privacy & Security → Photos → Galivo.
Some of my photos are missing from results.
- Galivo may still be preparing your library. Check the progress on the Home screen; results grow as it continues.
- With limited access, only the photos you selected are included.
- If you filter by place, photos without location information aren’t included.
- If you use iCloud Photos with “Optimize iPhone Storage”, iOS may need to download some photos before Galivo can prepare them.
Voice search: which languages, and why is the mic button missing?
Voice search uses your iPhone’s on-device speech recognition, in English and Turkish. Your voice never leaves your device. If on-device recognition isn’t available for your language or device, the mic button is hidden. You can always type instead.
Will Galivo delete photos automatically?
Never. Galivo only suggests. You always see a summary first, then the iOS confirmation. In cleanup lists, favorites and edited photos are never pre-selected.
Preparing my library is taking a while.
The first preparation of a large library can take some time. Galivo pauses when your iPhone gets hot or the battery is low, and continues later. Keeping Galivo open with your iPhone charging helps.
Is there a subscription?
No. You pay once and get every feature. No subscription, no ads, no in-app purchases.
How do I get a refund?
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com. We can’t issue refunds directly.
Which devices are supported?
Galivo runs on iPhone with iOS 17 or later.
Contact
Luteg Software Technologies · hello@luteg.com · Privacy Policy